Post by Kim Ostman on Jul 16, 2002 15:03:06 GMT -5
I want to report a terrible experience I had at the
Hotel Weber Ambassador in Capri, Italy so no one else
is taken advantage of during their visit to Capri.
I communicated with the Gianni the front desk manager
numerous times via e-mail in regard to a reservation
for a junior suite at the Hotel Weber Ambassador in
Capri, Italy. I initially contacted the hotel from
their website (www.hotelweber.com). In these communications Gianni
confirmed repeatedly that my request for a reservation
was received and confirmed and the HOTEL WEBER. It
came at a great shock that when I arrived at the Hotel
Weber Ambassador, I was rudely greated by the front
desk staff whom informed me that I did not have a
reservation at the hotel. I even supplied copies of
the e-mail communications between Gianni and myself
with the confirmation and reservation stating 'HOTEL WEBER'.
This was not sufficient for the rude staff and I was told that
everywhere in the e-mail that was written 'Hotel
Weber', was supposed to read Hotel Florida. Mind
you, I had never heard of Hotel Florida and it is not
mentioned anywhere on the Hotel Weber Ambassador web
site. My guest and I were there shuttled from the Hotel Weber
Ambassador and had to follow one of the front desk staff on a
trek through downtown Capri with our luggage (without
any help) to the Hotel Florida.
The Hotel Florida is probably one the of the worst
hotels (if you can even call it that) that I have ever
been or had to stay in in my life. I think it was
Gianni's home. There was no airconditioning and
credit cards were not accepted. The entire incident
was sucpicious. After one night at the Hotel Florida,
we were finally able to check into the Hotel Weber but
didn't get the Junior Suite that we had requested.
I am insulted that the staff of the Hotel Weber
accused me of not having a reservation, when I
provided numerous pieces of evidence from the front
desk manager indicating that I did. Instead of
admitting that there could have made a mistake, the
fact that the hotel didn't have a reservation was made
out to be my fault.
Also, I do not believe that this is an isolated incident. After we had
checked in and were situated at the Hotel Florida, my friend and I were
eating in the main square when we saw the same Hotel Weber front desk staff who shuttled us to the Hotel Florida from the Hotel Weber shuttling another confused family to the Hotel Florida. This type
of behavior is definitely unacceptable and seems to happen quite frequently at the Hotel Weber Ambassador (Twice in a half an hour!).
I want to let everyone know, what is happening at the Hotel Weber Ambassador so that future travellers can avoid this hassle!
I think they are running a scam and
over booking their hotels and sending 'excess'
customers to their 'sister' hotel. I would hate to have the 'business practices'
of one horrible hotel, ruin the experience for other travellers visiting
Capri. I know that it definitely had an impact on my experience.
Hotel Weber Ambassador in Capri, Italy so no one else
is taken advantage of during their visit to Capri.
I communicated with the Gianni the front desk manager
numerous times via e-mail in regard to a reservation
for a junior suite at the Hotel Weber Ambassador in
Capri, Italy. I initially contacted the hotel from
their website (www.hotelweber.com). In these communications Gianni
confirmed repeatedly that my request for a reservation
was received and confirmed and the HOTEL WEBER. It
came at a great shock that when I arrived at the Hotel
Weber Ambassador, I was rudely greated by the front
desk staff whom informed me that I did not have a
reservation at the hotel. I even supplied copies of
the e-mail communications between Gianni and myself
with the confirmation and reservation stating 'HOTEL WEBER'.
This was not sufficient for the rude staff and I was told that
everywhere in the e-mail that was written 'Hotel
Weber', was supposed to read Hotel Florida. Mind
you, I had never heard of Hotel Florida and it is not
mentioned anywhere on the Hotel Weber Ambassador web
site. My guest and I were there shuttled from the Hotel Weber
Ambassador and had to follow one of the front desk staff on a
trek through downtown Capri with our luggage (without
any help) to the Hotel Florida.
The Hotel Florida is probably one the of the worst
hotels (if you can even call it that) that I have ever
been or had to stay in in my life. I think it was
Gianni's home. There was no airconditioning and
credit cards were not accepted. The entire incident
was sucpicious. After one night at the Hotel Florida,
we were finally able to check into the Hotel Weber but
didn't get the Junior Suite that we had requested.
I am insulted that the staff of the Hotel Weber
accused me of not having a reservation, when I
provided numerous pieces of evidence from the front
desk manager indicating that I did. Instead of
admitting that there could have made a mistake, the
fact that the hotel didn't have a reservation was made
out to be my fault.
Also, I do not believe that this is an isolated incident. After we had
checked in and were situated at the Hotel Florida, my friend and I were
eating in the main square when we saw the same Hotel Weber front desk staff who shuttled us to the Hotel Florida from the Hotel Weber shuttling another confused family to the Hotel Florida. This type
of behavior is definitely unacceptable and seems to happen quite frequently at the Hotel Weber Ambassador (Twice in a half an hour!).
I want to let everyone know, what is happening at the Hotel Weber Ambassador so that future travellers can avoid this hassle!
I think they are running a scam and
over booking their hotels and sending 'excess'
customers to their 'sister' hotel. I would hate to have the 'business practices'
of one horrible hotel, ruin the experience for other travellers visiting
Capri. I know that it definitely had an impact on my experience.